Three Basic Rules of Proper Business Meeting Etiquette

Individual behavior conveys a great deal about who you are as a person, both professionally and personally. Most of the time good common sense, allows us to know what acceptable behavior is and what it is not, especially when we are in a business meeting. Your professional demeanor or lack thereof can contribute to making or breaking a business deal and will also affect how your clients, your supervisor and your co-workers treat you in a work environment. That is why it is very important that you use proper business etiquette when attending any type of meeting.

Basic rule number one of proper etiquette is to always be punctual whenever you are going to a meeting.

If you’re able to, get there a few minutes early even better. This demonstrates to the other attendees that you care enough about the meeting to show up early and that you are an attentive participant. Be polite and shake the hand of the person who is hosting the meeting and to thank them for inviting you to participate.

Basic rule number two is that you should always be properly prepared and have everything in order for the meeting.

It is a good idea to know what the meeting is about and do some research on the topic, so that you will know in advance what is most likely going to be discussed. Bring any supporting documents and other information that will enable you to be an essential asset during the meeting. By being prepared and having researched the topic prior to the meeting you will be in a position to advise your manager and co-workers more effectively on the subject as well as being able to knowledgeably ask and answer questions regarding the subject at hand. By being properly prepared for the meeting you are demonstrating to your employer, clients and co-workers that you are well organized and focused.

Basic rule number three of proper etiquette is to be courteous and pay attention during your meeting.

You should never speak out of turn, be impatient to get your own point across or talk over those who are attempting to make a point that is different from your own. Don’t do anything else while another person is speaking during the meeting, because this exhibits a lack of interest and a lack of respect for the other person.

If it is up to you to host the meeting, you should be well prepared and give all the participants advance notice of the date, time and location of the meeting. Send e-mail invitations, as well as office memos, which will allow your co-workers time to prepare in advance. You should also inform your co-workers of the topics that will be discussed and provide them with a detailed agenda. Your meeting should have a definite start and end time so that items on the agenda can be discussed more efficiently. If you have guest speakers or presenters you should ask them how much time they will require for their presentations and schedule accordingly. This will keep the meeting moving smoothly without too much time lapse between topics. Guide the progression of the meeting by staying on track and focusing on the key points.

Above all, be diplomatic, calm and avoid arguments. As the meeting comes to an end, summarize the topics discussed and wrap up everything. If a follow-up meeting is required let the attendees know that you will inform them of the time and place. Remember that using proper business etiquette when attending any type of meeting is vital to the success of your professional career, so always put your best foot forward and mind your manners.

Best Ever Prospecting Letters for Commercial Brokers

In commercial real estate brokerage the prospecting letter process really works. To be successful at it you need to plan the process and control your actions as you progress.

Why will the ‘letter’ process help your prospecting efforts today? Well, it’s because the letters are less inclined to be ‘binned’; that is of course if you plan them correctly and follow the rules.

Here are some facts in comparing letters to emails:

  • Prospecting emails are not very successful at all. Most of the people you send them to will delete the communication quickly. As a by-product of the process you must have their approval to communicate in that way, otherwise you will be breaking the laws on ‘spam’.
  • A letter is very professional as long as you do not ‘overdo it’. In commercial real estate the best letter is compiled on one single page. The contents should be contained in no more than 4 paragraphs. Sign the letter personally in blue ink. Ensure that your signature is legible and professional (don’t sign in a ‘scrawl’ as it sends the wrong message).
  • Create the correspondence to introduce your upcoming telephone call. Make the call a few days after the letter has been received. The prospect will be expecting your call and will be more inclined to take it.
  • Always put your business card in the envelope. Don’t put anything else in a prospecting letter. The object is to sell yourself and your upcoming telephone call. Don’t confuse the message with bulky brochures on other issues and property matters. Focus on the one thing that is important, and that is your upcoming telephone call.
  • Design the letter for the person you are writing to. In other words you should have separate letters covering sales, leasing, property management, and retail. Get away from the generic approach and be specific to a part of the industry. Sell your upcoming telephone call on that basis.
  • Get a reference book on ‘words that sell’ or ‘phrases that sell’. Add a few words from the books into your letter to increase readability.
  • Every good prospecting letter should have a great headline. You want the person to read the message. Perhaps the headline you use could reflect local property activity or changes. Understand the concerns of the market and match the letter to the focus of investors, property owners, or tenants as the case may be.
  • The letters should be sent every 60 to 90 days. As part of that process, follow-up as many of the letters that you can. It directly follows that you should not send out too many at once and thereby create a situation where you cannot make the calls.

This is a system of prospecting. The letters are part of the bigger picture. They do not replace cold calling, but they add to the momentum that you would have in other prospecting processes. Start using the system as a boost to your market share.

How To Plan and Select Meeting Rooms for Your Business Meeting

Business meetings can be staff meetings, sales presentations or business proposals to potential investors. When you have an important business meeting coming up, you need to make sure that everything is perfect if you want to make the proper impression. That is why you should take the time to find the right room and use the proper steps to create your perfect meeting.

Multimedia Presentations

Your meeting rooms need to be able to accommodate multimedia presentations. That means having a screen to project on to and a monitor to connect a computer to. The room should be arranged so that everyone can see the presentation and the presentation needs to be large enough to be clearly seen by everyone in the room.

Internet Connection

Social media and Internet tools are important parts of the new age of business meetings. Not all of your attendees that want to attend your meeting are going to be able to be there in person. But you can still allow important people to be part of your meeting by having an Internet connection and video-enabled computer in the meeting room.

The right kind of computer will allow people to use video conferencing services to see what is going on in the meeting and offer their insight as well. Your video conferencing software should allow remote attendees to share documents and make document changes in real time. Your meeting room computer should have an Internet-enabled video camera to allow your remote attendees to see what is going on in the meeting.

Many of the social media platforms allow for multiple people to utilize a single video conferencing system. This can be a great way to save money on video conferencing services for your company an your remote attendees.

Attendees

Create a list of attendees at least a month in advance and send out meeting notices as soon as possible. When you get your RSVP list, that will tell you how large of a meeting room you are going to need.

Utilize social media platforms to allow people to RSVP for the meeting, share insight into the meeting content and ask any pertinent meeting questions.

Agenda

A comprehensive meeting agenda, which includes meeting times and the names of people who will be making presentations, should be circulated to all attendees at least two weeks prior to the meeting. This will allow attendees time to prepare the materials they will need to attend the meeting and contribute.

Encourage attendees to ask agenda questions prior to the meeting so that all attendees may benefit from the answers. You can use social networking platforms to allow attendees to submit questions and then utilize those platforms to submit answers as well.

Each business meeting should have a defined purpose in order to get people to attend and contribute. When you spend the necessary time to prepare your meeting materials and find the perfect meeting room, then that will significantly improve the quality of your meeting.

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